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🔒 Privacy Policy
Privacy Policy
Last updated: January 2025 · Cativante Orion
This Privacy Policy explains how Cativante Orion ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and book our marketing consultation services.
1. Information We Collect
Information you provide directly:
Contact details: Full name, email address, and phone number when booking a session.
Session information: Selected date, time slot, session type (Free Discovery Call or Strategic Insight Session), and preferred meeting location (Online via Zoom/Google Meet, or In-Person).
Business information: Goals, challenges, and any other information you share in the booking message field.
Payment information: We do not store payment details. All payments are processed directly through Stripe, PayPal, or Wise and governed by their respective privacy policies.
Information collected automatically:
Browser type and device information
IP address and general geographic location
Pages visited and time spent on our website
Referral source (how you found us)
2. How We Use Your Information
We use the information we collect to:
Confirm and manage your session booking
Send you the meeting link and session confirmation by email
Send reminders about your upcoming session
Follow up after your session with relevant resources
Improve our website and services based on usage patterns
Comply with legal obligations
3. How We Store Your Data
Booking data entered on this website is stored locally in your browser's localStorage as well as our internal booking system. We do not sell, trade, or transfer your personal information to third parties without your consent, except as required to deliver our services (e.g., sending meeting links via email).
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes described in this policy. Booking records are retained for up to 3 years for business administration purposes. You may request deletion at any time (see Section 7).
5. Third-Party Services
Stripe / PayPal / Wise: For payment processing. Their privacy policies apply to payment data.
Google Fonts: For typography. Google may collect usage data.
Zoom / Google Meet: For online sessions. Their privacy policies govern meeting data.
6. Cookies
We use essential cookies and localStorage to maintain your session preferences and booking state. No cross-site tracking or advertising cookies are used.
7. Your Rights
Request access to the personal data we hold about you
Request correction of inaccurate data
Request deletion of your personal data
Withdraw consent at any time
Lodge a complaint with your local data protection authority
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance.
These Terms of Service ("Terms") govern your use of Cativante Orion's website and consultation booking services. By booking a session or using our website, you agree to these Terms.
1. Services
Cativante Orion provides digital marketing consultation services including:
Free Discovery Call (15 minutes): A no-commitment introduction call to discuss your business, goals, and how we can help. Available online (Zoom/Google Meet) or in-person by arrangement.
Strategic Insight Session (30 minutes): A paid deep-dive strategy session priced at $149. Available online or in-person. Payment is required to confirm this session.
2. Booking & Scheduling
Sessions are available Monday to Friday, 10:00 AM – 12:00 PM and 3:00 PM – 4:00 PM.
Slots are allocated on a first-come, first-served basis.
A booking is confirmed once you receive a confirmation email with your meeting link.
For paid sessions, your slot is reserved upon booking but only fully confirmed after payment is received.
We reserve the right to cancel or reschedule sessions with reasonable notice if exceptional circumstances arise.
3. Payment Terms
The Strategic Insight Session fee of $149 is due at time of booking via Stripe, PayPal, or Wise.
All prices are in USD unless otherwise stated.
Payment processing is handled by third-party providers. We do not store payment card details.
Receipts are provided by the respective payment processor.
4. Cancellation & Rescheduling
Free Discovery Call: You may cancel or reschedule at any time without charge by contacting us at least 2 hours before your session.
Strategic Insight Session: Cancellations made 24+ hours before the session are eligible for a full refund. Cancellations within 24 hours forfeit the session fee. Rescheduling is available with 12+ hours notice at no extra charge.
5. Session Conduct
Both parties agree to join sessions punctually, engage professionally and respectfully, and provide accurate information to ensure relevant advice. We reserve the right to terminate sessions if conduct is inappropriate.
6. Intellectual Property
All strategies, frameworks, and materials shared during sessions remain the intellectual property of Cativante Orion unless explicitly agreed in writing. You may use advice provided for your own business purposes.
7. Limitation of Liability
Cativante Orion provides marketing consultation and general strategic guidance. We do not guarantee specific financial results. Our liability is limited to the value of the session booked. We are not liable for indirect, consequential, or speculative losses.
8. Governing Law
These Terms are governed by applicable law in the jurisdiction where Cativante Orion operates. Any disputes shall be resolved through good-faith negotiation before any legal proceedings.
9. Changes to Terms
We may update these Terms at any time. Continued use of our services after changes constitutes acceptance of the updated Terms.
✅ Your rights under GDPR: If you are located in the European Economic Area (EEA), the UK, or Switzerland, the General Data Protection Regulation gives you specific rights regarding your personal data. This notice explains those rights and how we uphold them.
Contract performance (Art. 6(1)(b) GDPR): Processing your name, email, phone, and booking details is necessary to fulfil your session booking and deliver our services.
Legitimate interests (Art. 6(1)(f) GDPR): We may process limited data to improve our services and respond to enquiries, where this does not override your rights.
Consent (Art. 6(1)(a) GDPR): Where we send marketing communications, we obtain your explicit consent first.
Legal obligation (Art. 6(1)(c) GDPR): We may process data to comply with applicable legal requirements.
3. Data We Collect and Why
Name & Email: Required to confirm your booking and send your meeting link.
Phone number: Optional, used for urgent booking communications only.
Session preferences: Date, time, session type, and location (online/in-person) to arrange your meeting.
Business goals message: To prepare relevant advice for your session.
⚠️ We do not process: Special category data (health, religion, political views), children's data (under 16), or automated decision-making that produces legal effects.
4. International Data Transfers
If we transfer personal data outside the EEA (e.g., via US-based payment processors), we ensure appropriate safeguards including Standard Contractual Clauses (SCCs) or adequacy decisions as required under GDPR Chapter V.
5. Data Retention
Booking records: Retained for 3 years from the date of the session.
Marketing enquiries: Retained for 2 years if no booking is made.
Payment records: Retained per our payment processors' obligations (typically 7 years for financial records).
6. Your Rights Under GDPR
Right to access (Art. 15): Request a copy of the personal data we hold about you.
Right to rectification (Art. 16): Request correction of inaccurate or incomplete data.
Right to erasure / "Right to be forgotten" (Art. 17): Request deletion of your data where there is no legitimate reason to retain it.
Right to restriction (Art. 18): Request that we limit how we use your data in certain circumstances.
Right to data portability (Art. 20): Receive your data in a structured, machine-readable format.
Right to object (Art. 21): Object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: Where processing is based on consent, you may withdraw at any time without affecting prior processing.
7. How to Exercise Your Rights
Contact us at marketing@cativanteorion.com with subject line "GDPR Request – [Your Right]". We will respond within 30 days as required by GDPR Article 12.
8. Right to Lodge a Complaint
If you believe we have not handled your data lawfully, you have the right to lodge a complaint with your local supervisory authority. In the UK: Information Commissioner's Office (ICO). In the EU: contact your national Data Protection Authority.
9. Cookies & Tracking
This website uses only essential browser localStorage for booking functionality. No third-party tracking cookies, advertising pixels, or cross-site analytics are deployed. You can clear your browser's localStorage at any time to remove stored booking data.
🔒 Data minimisation: We only collect the data strictly necessary to deliver your requested service. We do not collect data "just in case" or for speculative future use.
10. Updates to This Notice
We will update this notice when our processing activities change or regulations require it. Material changes will be communicated by updating the "Last updated" date above.
